CONSUMER RIGHTS & INSTRUCTIONS

(Required Notice-Texas Health & Safety Code §181.105)

HOW TO REQUEST YOUR MEDICAL RECORDS

​You have the right to request a copy of your medical records. Ask Care4Minds Counseling, PLLC staff for a Medical Records Request Form or submit a written request to info@care4minds.com

CONTACTING OUR LICENSING /OVERSIGHT AUTHORITY

If you need to contact the state board that licenses or disciplines our facility/professionals, here is the information:

​Regulatory Board: Texas Behavioral Health Executive Council

​Website: https://bhec.texas.gov/

​Phone: (512) 305-7700 or 800-821-3205

Address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701

HOW TO FILE A CONSUMER COMPLAINT

​You have the right to file a consumer complaint (as outlined in Texas Health & Safety Code Section 181.103).

Texas Office of the Attorney General-Consumer Protection Division

File a complaint online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: 800-621-0508

Mailing Address: PO Box 12548, Austin, TX 78711-2548

This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025)

NOTICE TO CLIENTS

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

Please call 1-800-821-3205 for more information. 

Adopted to be effective: September 1, 2020