CONSUMER RIGHTS & INSTRUCTIONS
(Required Notice-Texas Health & Safety Code §181.105)
HOW TO REQUEST YOUR MEDICAL RECORDS
You have the right to request a copy of your medical records. Ask Care4Minds Counseling, PLLC staff for a Medical Records Request Form or submit a written request to info@care4minds.com
CONTACTING OUR LICENSING /OVERSIGHT AUTHORITY
If you need to contact the state board that licenses or disciplines our facility/professionals, here is the information:
Regulatory Board: Texas Behavioral Health Executive Council
Website: https://bhec.texas.gov/
Phone: (512) 305-7700 or 800-821-3205
Address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701
HOW TO FILE A CONSUMER COMPLAINT
You have the right to file a consumer complaint (as outlined in Texas Health & Safety Code Section 181.103).
Texas Office of the Attorney General-Consumer Protection Division
File a complaint online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Consumer Protection Hotline: 800-621-0508
Mailing Address: PO Box 12548, Austin, TX 78711-2548
This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025)
NOTICE TO CLIENTS
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.
Adopted to be effective: September 1, 2020
MESSAGING TERMS & CONDITIONS:
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Care4Minds Counseling, PLLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@care4minds.com. You can optout at any time by replying STOP."
Mobile SMS Messaging Privacy Policy:
Information collected: We may collect information, such as name, phone number, and email address.
Use of information collected: We may use the information we collect to perform the services requested, including billing, customer service, appointment reminders, and other administrative requests.
Sharing of information collected: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.
As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.